eAppointment Application Privacy Policy
The following document sets forth the Privacy Policy associated with the use of the data collected by the National Information and Communication Technology Company Limited (iGovTT) for processing by the eAppointment solution. In all respects, this Policy shall be subject to the provisions of the Data Protection Act, Chap. 22:04 of the Laws of the Republic of Trinidad and Tobago or any statutory modification or re-enactment thereof.
The Privacy Policy for the eAppointment website sets out iGovTT's prevailing principles concerning the privacy of individuals.
The collection of personal information shall be treated as confidential to protect the rights of the applicant and the applicant's related parties. The following personal information has been classified in accordance with the Data Protection Act, Chap. 22:04, as any information about an identifiable individual which is recorded in any form including, but not limited to:-
- information relating to the race, nationality or ethnic origin, religion, age or marital status of the individual;
- information relating to the education, medical, criminal, or employment history and earrings of the individual;
- the address and telephone/contact number of the individual;
- any identifying number, symbol or other particular designed to identify the individual;
This policy regarding the privacy of any personally identifiable information which you provide online covers four (4) main areas: Awareness, Choice, Security, and Oversight.
Awareness
iGovTT provides this Privacy Policy, which is to be read together with its Terms and Conditions, to make you aware of its practices and the choices you can make about the way your information is collected and used. Therefore, in promoting easy access to the Privacy Policy and Terms and Conditions, iGovTT makes these available on iGovTT's homepage.
What we collect
When you utilise the eAppointment website, IGovTT needs to know:
- Name
- Date of birth
- Residential address and e-mail address
- Phone numbers
- Technical Data and Device information including but not limited to internet protocol (IP) address, login data, browser type and version, browser plug-in types and versions, operating system and platform
- Technical Usage Data including but not limited to information about how you use the website
How we use it
For each visitor to access the website,eAppointment expressly collects the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. This collected information is used solely internally for the purpose of troubleshooting, gauging visitor traffic and trends.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
|---|---|---|
| To register you as a new user | a) Identity b) Contact | Necessary for the processing of an appointment request. |
| To use data analytics to improve iGovTT’s website, products/services, customer relationships and experiences | a) Identity b) Technical c) Usage | Necessary to keep iGovTT’s records updated and to study how customers use iGovTT’s products/services. To keep iGovTT’s website updated and relevant, to develop iGovTT’s business and to inform iGovTT’s marketing strategy. |
| To administer and protect iGovTT’s business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | a) Identity b) Technical | Necessary for running iGovTT’s business, provision of administration and IT services, network security, to prevent fraud. |
Who we share it with
iGovTT will not sell, rent, license, trade, or transfer your personal identifiable information to external parties save and except for trusted third parties. iGovTT will only share your personal information to trusted third parties that use eAppointment for appointments to services within the Government of the Republic of Trinidad and Tobago (GoRTT). These trusted third parties are governed by iGovTT's privacy policies with respect to the use of this information and are bound by the appropriate confidentiality agreements. Your information will neither be stored on iGovTT's systems nor on that of any of iGovTT's third parties affiliates.
Choice
iGovTT will not use or share the personally identifiable information provided to it online in ways unrelated to the ones described above without first informing you and also offering you a choice. Further to this,
How secure is your personal information?
iGovTT is committed to ensuring the security of your information. In order to prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, your data is stored in a highly secure environment and access is restricted to legitimate users. Multiple layers of protection are used to guard against illegal access to Data, such as Network and Application Firewalls, Passwords and data Encryption.
iGovTT designs, builds and runs its systems to ensure that your data is as safe as possible at all stages, both while it is processed and when it is stored. All personal data is stored within the Republic of Trinidad and Tobago. iGovTT maintains its security audit to ensure that the application and your information is always secure.
Changes to this Privacy Policy
iGovTT reserves the right to make amendments to this Privacy Policy, however, if you have any questions about this Privacy Policy or would like further information, please contact us via the ChatBot.